Support and troubleshooting

Azure DevOps requires minimal support, but issues can still arise. Follow these steps to get help:

General support

Check Service Notifications: For updates about issues or disruptions.
Check Microsoft Service Status: Visit Azure DevOps - Status for service updates.
Monitor the Developer Channel: Check the Visual Studio Developer Azure DevOps Channel to upvote relevant issues.
Ask a Project Admin: Contact your Project Administrator if you need further help.
Contact the Organisation Owner: For help with unresolved issues, speak to the Organisation Owner who can raise a support request with Microsoft.
Log a Service Request: If the Organisation Owner is unavailable or your query is urgent, raise a service request (addressed to the Corporate Application team). This option is only available to users of the NHS-Wales-Digital Organisation.

Unable to clone large Git repos

Raise a service request to join the NWI_Zscaler_Allow_AzureDevops Entra group If you need to clone large repos. On approval, choose Update Policy in your zscaler desktop application.

In the meantime, work around the issue using these commands:

    mkdir *<Repo Name>*

    cd *<Repo Name>*

    git init

    git remote add origin *<Your repo URL>*

    git pull # results in curl 56 failure.

    git pull # succeeds.

Fixing issues with SSL certificates

Errors may occur if Git isn't configured to use the Windows Certificate Store for SSL verification:

fatal: unable to access 'https://<your-repo-url>': SSL certificate problem: unable to get local issuer certificate

fatal: unable to access 'https://<your-repo-url>: schannel` CertGetCertificateChain trust error CERT_TRUST_IS_PARTIAL_CHAIN

To fix them, run the following command in Git Bash. Alternatively, if you're using Visual Studio set the cryptographic network provider to schannel in the Git settings:

git config --global http.sslBackend schannel